May 2, 2012
I should have known that within a few months of updating this site, I’d get an ‘offer I couldn’t refuse’ back on the corporate side. It must be like washing your car – it’s sure to bring rain the next day. Seriously, I’m thrilled to be taking charge of the intranet at Baylor Healthcare system. It’s an [...]
February 1, 2012
After leaving Buck Consultants to go back to my solo practice, client work took off (thankfully) more quickly than I expected and I just didn’t get around to giving this site the attention it deserved. Now that I’ve finished up a 15 month project with CHI (part of which involved helping them redesign their old site [...]
January 21, 2012
This column appeared in the Ragan Report in January of 2001. Going back and reading it, I’m surprised at how much of the advice still remains true. When corporate communications takes a hands-off approach to the intranet, almost invariably it grows into a mess of poorly organized pages. The shift in the role of internal [...]
January 21, 2012
This TechnoFile column appeared in the November 2000 issue of the Ragan Report. What amazes me is how both the problem and the advice haven’t changed more than ten years later. Companies are still flooded with useless broadcast e-mail messages. And getting control of it means doing things differently. E-mail publications that combine information from [...]
